Bookie Agent Service Representative, Houston, TX

Bookie Agent Service Representative, Houston, TX

Overview

Provides legendary Customer Service by effectively communicating with sports agents via telephone and electronic channels (including but not limited to social media) while following the Price per Head Services Inc. Customer Service Representatives must efficiently and properly resolve Customer concerns and promote Price per Head Services Inc by providing information and performing related tasks. Customer Service Representatives must possess effective problem solving skills, must consistently provide excellent Customer Service, and must be willing and able to contribute to the development of their own price per head bookie skills as well as a growing Team environment.

Responsibilities

PER HEAD CALL CENTER POSITION

Price per Head Services Inc will consider your interest for the Houston Customer Service Representative position if you are currently a resident of the state of Texas

If you are not selected for the job posting, you will not be eligible for the Houston Customer Service Representative for 12 months from the day of interview

WORK ACTIVITIES/CONTEXT:

Communicates with Customers by telephone, or through electronic channels, to furnish information regarding per head prices, schedules, odds, and availability of games.

Provides support for Customers navigating on Price per Head Services Inc and Agent Agencies.

Finalizes sales of Price per Head Services Inc services and sells ancillary products, confirms payments, and provides information regarding bookie reporting.

Resolves general Customer Service concerns through effective Customer Service techniques.

Works in a highly organized, restrictive environment requiring extended periods of time at a fixed work position answering telephone calls within established guidelines, procedures, and performance standards.

Utilizes computerized reservations system including a computerized video display terminal and keyboard on a constant basis to book reservations and retrieve information on games and schedules.

Operates and is proficient with PC equipment utilizing current specified software packages and other programs and functions.

Attends initial and ongoing training (classroom, online, and/or on -the-job), and keeps current and proficient on knowledge, information, and equipment that is pertinent to the job.

Performs other duties as may be assigned relative to the operation of a Customer Support and Service Center. Duties vary by size and organization of the Center.

Demonstrates respect, sensitivity, and concern for Customers’ needs with a professional and pleasant attitude.

Use excellent judgment and strong decision making skills to resolve common Customer issues.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee’s Leaders.

Qualifications

BASIC QUALIFICATIONS:

EDUCATION:

High School Diploma, GED or equivalent education required.

Bachelor’s degree preferred

Foreign Language preferred

EXPERIENCE:

1-2 years of Customer Service experience required.

Strong proficiency for performing multiple software functions required.

PHYSICAL ABILITIES:

Ability to type and/or use computer keyboard with sufficient speed and accuracy to perform the duties of the job.

Must be able to sit for long periods of time and ability to wear headset.

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

Ability to work well with others as part of a Team, excellent verbal communication, written skills, and interpersonal skills. Must possess excellent telephone manner, well-modulated voice, and capability to work under stressful situations.

Capacity to read and comprehend a variety of documents, follow instructions, learn and understand airline and ticketing procedures, rules, and regulations.

Ability to balance Customer demands with the needs of the business and effectively resolve Customer issues with a sympathetic attitude

Ability to adapt to change and have the ability to comprehend and keep abreast of information pertinent to the job such as special promotions, new procedures, etc.

Ability to demonstrate good listening, written, and verbal communication skills.

Possess strong decision-making skills to sufficiently handle and resolve routine Customer inquiries

Ability to be self-disciplined and self-managed to meet deadlines, multi-task, and work as a Teamplayer with little supervision.

Must have good organizational skills with a keen eye for accuracy and attention to detail.

Demonstrated ability to prioritize work to accomplish assignments.

Ability to send and receive e-mail correspondence.

Ability to work independently and in a team environment.

Must be articulate problem solvers who can handle a wide range of situations and personalities.

Must be able to perform computations necessary for sports odds and payout calculations.

Must demonstrate and maintain an extremely high regard for sensitive information.

 

For more information, please send your CV and a cover letter to [email protected]